1. Purpose
This policy establishes how Win Win Consulting dba Win Win Advisors handles requests from customers who choose to opt out of participation and request deletion of their personal information. We are committed to protecting customer privacy and complying with applicable data protection laws.
2. Scope
This policy applies to all customer data collected, stored, or processed by Win Win Advisors, including but not limited to:
- Contact information (name, email, phone number)
- Transaction and purchase history
- Account details
- Marketing preferences
- Any other personally identifiable information (PII)
3. Customer Right to Opt Out
Customers have the right to:
- Opt out of marketing communications
- Withdraw consent for data collection and use
- Request deletion of their personal data
Customers may submit requests via:
4. Verification of Requests
To protect customer privacy, Win Win Advisors will:
- Verify the identity of the requester before processing deletion
- Request additional information if necessary to confirm identity
5. Data Deletion Process
Upon verified request:
5.1 Timeline
Requests will be processed within 30 business days of receipt.
5.2 Actions Taken
Win Win Advisors will:
- Permanently delete personal data from active systems
- Remove the customer from marketing lists and communications
- Anonymize data where deletion is not technically feasible
6. Exceptions
We may retain certain data if required to:
- Comply with legal obligations (e.g., tax, accounting, or regulatory requirements)
- Resolve disputes or enforce agreements
- Detect or prevent fraud or security issues
Any retained data will be:
- Limited to what is strictly necessary
- Stored securely and not used for marketing purposes
7. Third-Party Data Sharing
If customer data has been shared with third-party service providers:
- We will notify those parties of the deletion request where applicable
- We will request deletion of the data in their systems, where required by contract
8. Confirmation of Deletion
Once the request is completed:
- The customer will receive confirmation that their data has been deleted or anonymized
- Any exceptions will be clearly explained
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to:
- Protect data during storage and deletion
- Prevent unauthorized access or disclosure
10. Policy Updates
Win Win Advisors may update this policy periodically. Updates will be posted on our website with the revised effective date.
11. Contact Information
For questions or requests related to this policy, contact: